To submit a support ticket to RunCloud, follow these steps:

  1. On any page of the RunCloud dashboard, click on the help icon (next to your profile picture) in the top right corner of your screen and select “Support” from the menu that appears.

    You can also directly visit the support section by visiting
  1. On this screen, you can see all of your existing tickets or create a new ticket by clicking on “Open a new ticket” to contact our customer support team.
  1. Fill out the ticket details, such as the department, category, and subject. This will show you a list of helpful knowledge-based articles that might resolve your issue.
  1. If you still need to contact a customer representative, scroll down to the bottom and click on “I couldn’t find anything related to my problem“. This will present you with a text box where you can describe your query; you can also attach an image or video if needed.
  1. After entering your grievance, click Submit to file the ticket. RunCloud will review your ticket and get back to you as soon as possible. The response time may vary depending on the complexity of your issue and the availability of the support team. Typically, you can expect a response within 24 hours and a resolution within 72 hours.