RunCloud accepts three payment methods for your subscription: credit/debit cards, PayPal, and Google Pay. We partner with Paddle (the complete payments, tax, and subscription solution for SaaS) to both process payments as well as act as our Merchant of Record – allowing us to deliver the best subscription and payment experience for our users across the world.

Note: Google Pay is only supported in Google Chrome.

How to Manage Your Payment Methods on RunCloud

The steps to add or remove your payment methods will vary depending on when your account was created as (in 2024) we transitioned from Stripe to Paddle. Going forward, all new accounts will use Paddle to manage subscriptions.

To change your payment method, go to your subscription settings and click on Update Payment Method. This will open a pop-up prompting you to confirm:

To proceed, simply click “Update Payment Method“.

This will open a modal with our payment processor, Paddle. On this screen, you can use the payment methods available to subscribe to RunCloud. Once you have made the necessary changes, click on Update Payment Method to save your changes.

Updating Your Tax Information

To ensure that you are charged the correct amount of tax, it is crucial to provide accurate business and address information. To review and update your business details, navigate to the company details section on the profile page in your RunCloud account.

On this screen, add the name of your organization and its corresponding tax details. It is crucial to keep this information up-to-date as Paddle uses this information to process your invoice and charges you tax accordingly.

If you believe that an existing charge includes an inaccurate tax calculation, please contact Paddle directly by sending an email to [email protected].

In your email, clearly state that you are eligible for a tax refund based on your exemption status and provide all the relevant information, such as a copy of your invoice, VAT number, and Sales Tax exemption certificate (if available).

Paddle’s customer support team will review your documentation and, if eligible, process your refund accordingly. For more information on how sales tax exemption works, please visit Paddle’s tax help section.

Existing Subscribers

Existing RunCloud customers who signed up using our Stripe payment gateway will continue to use this method. RunCloud allows you to add and use multiple payment methods for your subscription. You can use up to five credit cards or PayPal to pay for your plan.

To add, edit, or delete your payment methods, follow these steps:

  1. On the RunCloud dashboard, click on Settings in the top right corner of your screen.
  2. Click on “Payment Method” in the left sidebar.
  3. You will see your current payment methods and balance on the page. To add a new payment method, click on Add Payment Method and enter your credit card details or PayPal account information.
  1. To delete an existing payment method, click on the “Remove” button next to it. and confirm your changes.

You can use any of your payment methods to pay for your subscription. If you have more than one payment method, you can choose which one to use as the default by clicking on the “Set as Default” button next to it.

If you remove all of your payment methods, you will need to use PayPal to top up your RunCloud balance and pay with your available funds. If RunCloud fails to charge your payment method, you will be downgraded to the Free plan.

Can I Prepay In Advance?

RunCloud charges you monthly for your subscription based on your chosen plan and usage. You cannot pay in advance or add extra credit to your account. You can only pay for your current month’s subscription with your available payment methods or RunCloud credit.

How Secure Is My Payment Information on RunCloud?

RunCloud takes your payment security very seriously. We use a combination of Stripe & Paddle as our third-party payment processor to handle your credit or debit card transactions. Stripe is a certified PCI Service Provider Level 1 (as is Paddle), which is the most stringent level of certification available in the payments industry. They also use HTTPS and HSTS for secure connections, encrypt all card numbers at rest with AES-256, and regularly audit their security practices.

RunCloud does not store any of your payment information on our servers. We only store a token that allows us to charge your card through Stripe (or Paddle). This token cannot be used to access your card details or make unauthorized charges.

Note: RunCloud will never request your payment information or password outside of the dashboard. If you receive any suspicious email or message claiming to be from RunCloud and asking for your payment details or password, please do not respond or click on any links. Instead, please forward the email or send a screenshot of the suspected scam along with any additional details to [email protected]. We will investigate and take appropriate action.