If you have recently changed your name, then you may need to update your email address.

Updating your email address on the RunCloud website is a simple process. Follow these step-by-step instructions to ensure your account information is updated correctly.

Step 1: Log In to Your RunCloud Account

Log in to your RunCloud account using your existing credentials.

Once logged in, click on your profile icon located at the top right corner of the dashboard. This will open a drop-down menu.

From the drop-down menu, select “Account Settings“.

Step 2: Update Your Email Address

In the Account Settings page, click on the “Change Email Address” button, which will open up a new pop-up window.

Enter your new email address in the provided field and click “Change“.

If you have Multi-Factor Authentication (MFA) enabled, you will be prompted to enter your MFA password token. Enter the confirmation code received on your existing email address to proceed to next step.

Once you enter the code, you can click “Submit” to save the changes.

Step 3: Verify Your New Email Address

Next, you need to verify the ownership of your new email address.

Open the inbox of your new email address and look for an email from RunCloud with the subject “New Email Verification“.

Open the email and click on the verification link provided to confirm your new email address.

Step 4: Confirm Update and Log In Again

As soon as you click on the verification link, you will be logged out of your existing session and redirected to the RunCloud login screen.

Now you can log in using your new email address, old password, and old MFA secret (if MFA is enabled) to access your account.

Additional Information

  • Changing Password: If you need to change your password, you can learn how by visiting the RunCloud support page or navigating to the “Authentication” section in your Account Settings.
  • Troubleshooting: If you encounter any issues during this process, please contact RunCloud support for assistance.