This guide breaks down some frequently asked questions about billing systems. If you have any questions, please reach out to our support team from your account. We’re here & happy to help.
How does your RunCloud trial work?
When you sign up for RunCloud, you can enjoy a 7-day free trial of the package that you choose.
To start your trial, you’ll need to add your card details when you sign up. You can cancel your trial anytime before it ends, and you won’t be charged – if you don’t cancel, you’ll be charged on the 8th day.
However, if you need more time to explore our product, you can request a 3-day trial extension. After you are charged, you’ll have a 14-day window to request a refund if you are not satisfied with our product.
What Happens If My Payment Fails?
Automated payments may fail due to various reasons, such as insufficient funds, expired cards, or network issues. If that happens, we will try to charge your card periodically over the next 10 days. During this time, you can still use all of the features of your package without any interruption.
If we’re unable to charge your card after 10 days, we will lock your account, and you won’t be able to access your RunCloud dashboard fully. We will keep your account locked for 90 days, and during this period, we will send you email reminders.
At this time, if you have servers connected to your account, then some services will no longer be available. Your web server will be disabled, automated backups will be paused, and SSL certificates will be revoked.
After the 90-day period, we will delete your account, and you will lose access to all RunCloud features and updates. If you join a team during this time, you will be able to access the shared server but nothing else.
Why Can’t I Modify My RunCloud Subscription?
As a RunCloud user, you might occasionally need to modify your subscription plan. However, there are certain times when our payment processor, Paddle, restricts subscription changes. If your subscription is scheduled to renew within the next 30 minutes or your subscription status is “past_due” (meaning a previous payment attempt was unsuccessful), then you will not be able to upgrade or downgrade your plan, change your billing cycle, add or remove features, or make any other subscription adjustments.