RunCloud Help

Feb 16, 2022

What should I do if my card was accidentally charged?

We understand that mistakes happen or you may have been busy, but did not want to renew your subscription. 

If your service was set to renew and you wanted to cancel, but got charged, you may contact us within 7 days of the renewal and explain your situation and we will refund you.

After 7 days and the process will be considered complete and is irreversible. 

For all other types of refunds, please review our Refund Policy.